# Identifying and Resolving Common Issues

# Which User-Agent Should I Use When Attempting to Solve the Challenges?

You need to consistently pass the same User-Agent throughout your entire session when interacting with Incapsula protected website. Make sure to use the same User-Agent when calling the /solve endpoint. This ensures continuity and helps prevent issues that may arise from varying User-Agent details within the same session.

# I’m still unable to access the website, even with the reese84 cookie.

This error is most likely caused by either an invalid proxy configuration or incorrect TLS settings. To resolve the issue, please take a moment to carefully review your request flow and ensure that your pool of proxies is functioning as expected. If the problem persists even after verifying these elements, don’t hesitate to reach out to us for further support—we’re here to help ensure your setup runs smoothly.